Shipping policy

Utilitech (Pty) Ltd ships RIDGID equipment and spare parts from our warehouse in Germiston, South Africa, to customers across South Africa and Sub-Saharan Africa.

Where we ship

South Africa, and 49 countries across Africa. We do not currently ship outside Africa. If your country does not appear in the “Ship to” selector at the top of any page, we cannot yet deliver to you — please contact us and we will tell you what is possible.

Delivery inside South Africa

Domestic orders ship by courier, with live rates calculated at checkout from the actual weight and dimensions of your order and the distance to your address. You will see the exact cost before you pay.

Items over 70 kg are too large for standard courier networks and travel as palletised freight, charged at a flat rate shown at checkout. Delivery is to the ground floor at a kerbside or loading-bay address; offloading equipment and labour are your responsibility.

Delivery outside South Africa

Order weight	How it ships	Cost
Up to 70 kg	International courier, door to door	Quoted at checkout. Duties and taxes are included — nothing further is payable on delivery.
Over 70 kg	Specialised freight	Shown as R0.00 at checkout. We quote the freight after your order and invoice it separately.

How the freight-quoted process works

For heavy equipment, the amount you pay at checkout covers the machine only. After you order:

• We contact you within one working day with a full door-to-door freight quote, including duties, taxes and clearing costs for your country.
• You confirm the amount in writing. Nothing is dispatched until you have accepted the freight cost.
• If the quote does not suit you, we cancel the order and refund you in full, with no charge of any kind.

Orders above R50,000

Export orders over R50,000 are handled personally rather than through automatic checkout, because freight, insurance and clearing on high-value equipment need to be arranged around your specific requirements. Contact us and we will quote you directly, usually the same working day.

Collection from our warehouse

You are welcome to collect from Unit 1 Knightsgate Industrial, 1 Jonas Road, Germiston, 1400. Collection is offered only on items we physically hold in stock, and those are usually ready within an hour of your order. We will email you when your order is ready — please wait for that email before travelling.

Collection hours are 08:00–16:00 Monday to Thursday and 08:00–15:00 on Friday.

Availability and lead times

What the product page says	What it means
In stock	Held in Germiston. Dispatched within one working day.
On order — expected [month]	Already on order from RIDGID and inbound to us. The month shown is our current best estimate from RIDGID’s shipping schedule.
Available for import order — 4–6 weeks	Not held locally. We order it from RIDGID for you. Typical lead time is 4 to 6 weeks from order.

Lead times on imported items depend on RIDGID’s production and shipping schedules and on customs clearance, none of which are fully within our control. We will tell you promptly if a date moves.

Tracking

You will receive a tracking link by email as soon as your order is dispatched.

Damage in transit

Inspect your delivery before signing for it. If a carton or crate is visibly damaged, note it on the carrier’s delivery documents and photograph it before opening. Report transit damage to us within 48 hours of delivery, with photographs, and we will take it up with the carrier and put it right. Damage reported after signing for goods as received in good order is considerably harder for anyone to recover.

Contact us

Utilitech (Pty) Ltd, Unit 1 Knightsgate Industrial, 1 Jonas Road, Germiston, 1400, South Africa
Telephone +27 11 824 2534 · Email thomas@ridgidtools.co.za