Ordering
Are you the Official RIDGID Importer?
Yes. Utilitech (Pty) Ltd is the Official RIDGID Importer for Sub-Saharan Africa, and a manufacturer-authorised service and repair centre. Everything we sell is genuine RIDGID product carrying RIDGID’s warranty.
Do I need an account to order?
No. You can check out as a guest.
Can I get a quote or pro forma invoice?
Yes — email us with the part numbers and quantities and we will send one the same working day.
I don’t know which part I need.
Send us your machine model and, if you have it, a photograph of the part. We will identify it. This is what we are for.
Stock and lead times
What does “Available for import order” mean?
We do not hold that item locally. We order it from RIDGID for you and it typically takes 4 to 6 weeks to arrive.
What does “On order — expected” followed by a month mean?
It is already on order from RIDGID and inbound to us. The month shown is our best current estimate from RIDGID’s shipping schedule. We update these as schedules change.
Is the stock figure live?
It is updated regularly from our warehouse system, but it is not a guarantee. If something sells out between your order and dispatch we will contact you straight away with a lead time and you may cancel for a full refund.
Delivery
How much is delivery?
It is calculated at checkout from the weight and dimensions of your order and where it is going. You see the exact cost before you pay.
Why does my shipping show R0.00?
Because your order includes equipment over 70 kg, which travels as specialised freight rather than courier. What you pay at checkout covers the machine. We quote the freight afterwards and nothing is dispatched until you have accepted that quote in writing. If it does not suit you, we cancel and refund in full.
Will I have to pay duties when my order arrives?
For courier deliveries, no — duties and taxes are included in the price you paid, and nothing further is payable on delivery. For freight-quoted orders, duties are set out in the quote we send you before dispatch.
Why can’t I check out on an expensive machine?
Export orders over R50,000 are handled personally rather than automatically, because freight, insurance and clearing on high-value equipment need to be arranged around your requirements. Contact us and we will quote you directly, usually the same working day.
Can I collect?
Yes, from our Germiston warehouse, on items we physically hold in stock — usually ready within an hour. Wait for our ready-to-collect email before travelling. Collection hours are 08:00–16:00 Monday to Thursday and 08:00–15:00 on Friday.
After you buy
What is the warranty?
RIDGID’s own — a full lifetime warranty on hand tools and RIDGID’s published limited warranty on powered equipment, against defects in material and workmanship. Wear, consumables and misuse are not covered. We handle the claim for you rather than sending you to RIDGID.
Do you service and repair RIDGID equipment?
Yes. We are authorised by the manufacturer to service and repair all RIDGID products, in and out of warranty, and the work is done in our own workshop using genuine RIDGID parts. Send us the model and serial number with a description of the fault and we will advise on assessment and turnaround.
Can I return something I no longer want?
Within 7 days of delivery, if it is unused and in its original packaging. You pay the return freight and a 15% handling charge applies. Special and import orders cannot be returned for change of mind. Faulty or incorrectly supplied goods are a different matter — we cover those in full, including return freight.
My delivery arrived damaged.
Note it on the carrier’s paperwork, photograph it before opening, and tell us within 48 hours. We will take it up with the carrier and put it right.
Still stuck?
Call +27 11 824 2534 or email sales@ridgidtools.co.za. We are open 08:00–16:00 Monday to Thursday and 08:00–15:00 on Friday.