Refund policy

We want you to have the right tool. If something is not right, this page explains exactly where you stand.

Faulty or incorrect goods

If we send you the wrong item, or an item arrives faulty, we will replace it or refund you in full, and we pay the return freight. Tell us within 7 days of delivery. This applies to every product we sell, including special and import orders, and it is separate from and in addition to the manufacturer warranty described below.

Change-of-mind returns

If you simply no longer want an item, you may return it on these terms:

• Notify us within 7 days of delivery.
• The item must be unused and in its original, undamaged packaging, complete with all accessories, manuals and cases.
• You arrange and pay the return freight, and the goods remain your responsibility until they reach us.
• A 15% handling charge is deducted from the refund to cover inspection, restocking and repackaging.

What cannot be returned for change of mind

• Special-order and import-order items — anything shown as “Available for import order”, brought in from RIDGID specifically for you. These are non-returnable once ordered, because we cannot return them to the manufacturer either.
• Items that have been used, fitted, modified, or that show signs of use.
• Consumable and wear parts once opened — cables, blades, dies, cutter wheels, seals.
• Cut-to-length cable and made-up assemblies.

None of this affects your rights in respect of faulty goods.

Warranty

All RIDGID products carry RIDGID’s own warranty against defects in material and workmanship — a full lifetime warranty on hand tools, and RIDGID’s published limited warranty on powered equipment. Normal wear, consumables and damage from misuse are not covered.

You do not have to deal with RIDGID. Utilitech is the Official RIDGID Importer and a manufacturer-authorised service and repair centre for the full RIDGID range. Warranty assessments and repairs are carried out by us, in our own workshop — we are not sending your machine away to a third party or asking you to take it up with the factory. Bring or send us the tool with proof of purchase and we handle it.

For customers outside South Africa we will tell you before you ship anything whether the unit needs to come to us or can be dealt with locally.

Repairs outside warranty

We also service and repair RIDGID equipment that is out of warranty, using genuine RIDGID parts. Contact us with the model and serial number and a description of the fault and we will advise on assessment and turnaround.

How to start a return

Email thomas@ridgidtools.co.za or call +27 11 824 2534 with your order number and what you would like to happen. We will confirm in writing before you send anything back — goods returned without prior confirmation may be refused.

Refunds

Approved refunds are paid within 7 working days of us receiving and inspecting the goods, to the original payment method. Original delivery charges are refunded only where the item was faulty or incorrectly supplied.

Contact us

Utilitech (Pty) Ltd, Unit 1 Knightsgate Industrial, 1 Jonas Road, Germiston, 1400, South Africa
Telephone +27 11 824 2534 · Email thomas@ridgidtools.co.za
Office hours 08:00–16:00 Monday to Thursday, 08:00–15:00 Friday